DELIVERY TURNAROUND TIME: 3-7 Business Days
Please understand that sometimes orders may be delayed by a day or two as we cater for large numbers of clients but will slot your delivery in as soon as possible.
AREAS WE COVER:
FREE DELIVERY + FREE STACKING TO ALL AREAS LISTED BELOW!
- Bloubergstrand, Flamingo Vlei, Melkbosstrand, Milnerton Ridge, Parklands, Royal Ascot, Sunningdale, Sunset Beach, Table View, West Beach, Bo-Kaap, City Center, Devils Peak Est., De Waterkant, Foreshore, Gardens, Higgovale, Oranjezicht, Paarden Eiland, Salt River, Schotsche Kloof, Tamboerskloof, University Estate, Vredehoek, Walmer Estate, Woodstock, Zonnebloem, Bakoven, Bantry Bay, Camps Bay, Clifton, Fresnaye, Green Point, Llandudno, Mouille Point, Sea Point, Three Anchor Bay, Bergvliet, Bishopscourt, Claremont, Constantia, Crawford, Diep River, Epping, Grassy Park, Harfield Village, Heathfield, Kenilworth, Kenwyn, Kirstenhof, Lansdowne, Meadowridge, Mowbray, Newlands, Observatory, Ottery, Pinelands, Plumstead, Rondebosch, Rosebank, Southfield, Tokai, West Lake, Wynberg, Bellville, Brackenfell, Boston, Bothasig, Burgundy Est., Century City, De Bron, De Tyger, Durbanville, Edgemead, Eversdal, Goodwood, Joostenberg Vlakte, Kanonberg, Kenridge, Kensington, Kraaifontein, Kuils River, Loevenstein, Milnerton, Montague Gardens, Monte Vista, Oakdale, Oakglen, Oude Westhof, Panorama, Parow, Pinehurst, Plattekloof, Protea Hoogte, Protea Valley, Richwood, Rugby, Sandrift, Thornton, Uitzicht, Van Riebeekshof, Welgedacht, Welgelegen, Welgemoed, Capri Village, Clovelly, Fish Hoek, Glencairn, Hout Bay,Kalk Bay, Kommetjie, Lakeside, Marina da Gama, Muizenberg, Noordhoek, Ocean View, Scarborough, Simon's Town, St James, Sunnydale, Sun Valley, Firgrove, Gordon's Bay, Penhill, Somerset West, Stellenbosch, Strand - ONLY
KINDLY CONTACT US FOR A QUOTE SHOULD YOUR AREA NOT BE LISTED
Please understand that our delivery team collects required stock from various farms, yards & warehouses on your behalf and then dispatches ordered items straight to your door.
- Delivery updates are sent out via SMS
- Please allow 24-48 hours to plan all delivery routes
- Contact us via Email for all Urgent Orders or Events
- Please understand delivery fees cover our fuel, time and team
- We deliver upon payment clearance, in a systematic order
- Please ensure somebody is home on the day of delivery
- DELIVERIES DONE FROM MONDAY TO FRIDAY (9AM-5PM)
- Arrangements can be made to possibly deliver after hours if you are not located too far out, alternatively, we can deliver on Saturdays (at no extra charge) should we be available.
- Once we schedule a time for you, please arrange for someone to be available on that day at the specified time (Spouse, Domestic, Gardener, Granny, Kids, Neighbor, etc). This is the customer's responsibility.
- Unfortunately, we cannot have everyone choosing their own times and days as we do schedule all deliveries in advance and work according to set delivery routes.
- Should we arrive and nobody is present you may be charged a second delivery fee to reschedule and come again.
- Should Wood Kingz reschedule the appointment, please understand that this will only be done if we have serious issues such as vehicle troubles, etc.
- Please understand that we cannot always deliver at a set time as we do face obstacles such as (traffic, long distances, difficult terrain, loading/off-loading, etc) but will do our best to communicate with you and keep you up to date.
- CARRY, STACK & TIDY UP SERVICE INCLUDED (Bags stacked on request only otherwise delivered in bags, and loose pieces will always be stacked for you regardless, both at no extra cost)
- Kindly ensure the area to pack is within a reasonable distance from where the delivery vehicle parks
- Packing conditions: Up to 50 meters maximum from the delivery vehicle with minimal obstacles, stairs, etc in our path. The packing area should be easy to access or an additional labor fee may be payable cash on delivery should our terms not be met. Please understand that this requires more time than we originally allocate and effects the rest of our day.
- Please notify us in advance should the area at your home be a challenging task to complete.
- If you are familiar with any roadworks in your area or live on a steep hill, mountain pass or external farmland, please notify us so we come well prepared and ensure our team is well informed.
- Should you have any further queries, questions or need to make special arrangements, please let us know so we can do our best to cater for you.
- Should there be any issues with your order or wood quality, please notify us within a maximum of 7 days after the delivery has taken place so we can rectify the issue immediately. We are happy to honor the 7 day window period but anything after 7 days, we automatically accept that the client was satisfied.